Would you like to use your right of withdrawal or cancel an order that hasn’t been shipped yet?
Below, you’ll find the right process depending on whether your order has been shipped or has already been delivered.

Before the order has been shipped

If you want to cancel an order before it has been shipped, do so through the "View your order" link in the order confirmation sent to your email address.

1. Open the order confirmation sent to your email address.
   
2. Click the "View your order" button.
   
3. Select "Cancel items" and follow the instructions.
   

Once your request has been submitted, you will receive a confirmation by email.

If the order has already been delivered

If the order has already been delivered and you want to use your right of withdrawal, you need to register a return through our return form.

Register your return here:

Return form

Once the return has been registered, you will receive instructions on how to send the products back.


Can’t find your order confirmation or need help?
Contact us at hello@folkness.com and we’ll help you further.