Refund policy

Cancellation before delivery

If your order has not yet been shipped, you can request a cancellation through the "View your order" link in the order confirmation sent to your email address. There, you can select "Cancel items" and follow the instructions. Once the request has been submitted, you will receive a confirmation by email.

Returns after delivery

We offer a 60-day return policy from the day you receive your order. This also applies to products purchased on sale or with a discount code.

You are, of course, welcome to open the packaging and inspect the product. If you would like to make a return, the product must be unused and in like-new condition. Please use the same packaging it was delivered in if possible.

It is enough to register your return within 60 days. After that, please send the product back as soon as possible.

You can easily register your return through our return form. You can also contact us at hello@folkness.com.

Return fee

Sweden: Free returns
Norway: 120 NOK
Rest of Europe: 10 EUR

Any return fee will be deducted from the refunded amount.

Refund

Once we have received and inspected your return, we will issue your refund to the same payment method you used for the purchase, with any return fee deducted if applicable.

For statutory withdrawal rights, special refund deadlines apply. In that case, we will issue your refund within 14 days from the date you notify us, but we may wait until we have received the item or proof that it has been sent back.

Right of withdrawal and complaints

In addition to our return policy, you as a consumer have a statutory right of withdrawal, normally 14 days from the day you receive the item. When exercising your right of withdrawal, you have the right to inspect the product. If it has been handled more than necessary, we may make a deduction for any loss in value. You must send the item back within 14 days from the date you notify us that you wish to cancel the purchase.

When exercising your right of withdrawal, we also refund any standard delivery cost, but not any additional cost for a more expensive delivery option.

If there is something wrong with your product, you are always welcome to contact us at hello@folkness.com and we will help you. If your complaint is approved, we will cover any return shipping costs.

Your statutory rights always apply, regardless of the terms of our return policy.